A deaf man, Brandon Washburn, tried to order at a Taco Bell using his cell phone, which led to the Taco Bell employees denying him service and calling the police on Jan. 2 in Kettering, Ohio.
Washburn’s girlfriend filmed the incident, and his mother Becky Rosemont Burch posted the video on Facebook where it was viewed more than 400,000 times in 24 hours.
Washburn usually drives straight to the payment window to show his order on his phone, but a Taco Bell worker refused him service by falsely claiming it was against company policy, notes WKEF.
Washburn recalled the incident as his mom interpreted:
It was like they were mocking me, making fun of me. And there was even a gentleman in the back giving peace signs.
Taco Bell released a statement in which it laughingly referred to its employees as “team members”:
Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment. The franchise owner and operator of this location has investigated this situation and the team member no longer works for their organization. All team members at this restaurant are being retrained by the franchise owner on their policies.